Shipping policy

Thank you for shopping with LucyinLaces. We are committed to providing reliable worldwide shipping and a seamless shopping experience for all customers.

Please review the shipping information below before placing your order.

1. Shipping Rates & Tiers

We offer flexible shipping options based on your order total so you can enjoy the best value when shopping with us.

🚀 Expedited Shipping

FREE Expedited Shipping:
All orders over $100.00

Expedited Shipping Fee:
$18.00 (Orders $0.00–$99.99)

📦 Standard Shipping

FREE Standard Shipping:
All orders over $55.00

Standard Shipping Fee:
$8.00 (Orders $0.00–$54.00)

2. Estimated Delivery Windows

Please note that delivery times begin once your package has been processed and scanned by the shipping carrier.

Expedited Delivery

Transit Time: 5–8 Business Days
Estimated Total Delivery: 6–12 Business Days

Standard Delivery

Transit Time: 7–15 Business Days
Estimated Total Delivery: 8–18 Business Days

3. Order Processing

Each LucyinLaces order is carefully reviewed, processed, and securely packaged before shipment.

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Weekends & Holidays

Orders placed during weekends or public holidays will be processed on the next business day.

High Volume Periods

During sales, promotions, or peak shopping seasons, processing times may require an additional 1–3 business days.

4. Tracking Information

Shipping Confirmation

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Tracking Updates

Tracking information may take 24–48 hours to update after shipment confirmation.

5. Important Shipping Information ⚠️

Business Days

Delivery estimates apply to business days only and do not include weekends or public holidays.

Address Accuracy

Customers are responsible for providing accurate shipping information at checkout. Incorrect or incomplete addresses may result in delays or failed delivery attempts.

External Delays

Shipping timelines are estimates only and may be affected by customs processing, severe weather, carrier delays, or other circumstances outside our control.

6. Lost or Damaged Packages

LucyinLaces is not responsible for packages lost or damaged during transit.

If your package arrives damaged, please contact the shipping carrier directly to submit a claim.

Please retain all packaging materials and damaged items, as they may be required during the carrier’s investigation process.

7. Need Assistance?

Our customer support team is always happy to help with shipping-related questions.

📧 Email: hello@LucyinLaces.com

🕒 Support Hours: Monday–Friday, 9:00 AM – 5:00 PM

Business Information

LucyinLaces

645 HAMILTON POND CIR APT 1C
FAYETTEVILLE, NC 28314-3198
United States

Important Notice

The address listed on this website is provided for business and contact purposes only and is not a return address. Please contact customer support before returning any items.