Refund policy

Thank you for shopping with LucyinLaces. We value our customers and want you to feel confident when placing an order with us.

Please review our Return & Refund Policy carefully before requesting a return.

Return Eligibility

Customers may request a return within 30 days after the delivery date.

To qualify for a return:

  • Items must be unused, unworn, and in original condition
  • All original tags and packaging must be included
  • Products must not show signs of washing, damage, or alteration

Returns that do not meet these requirements may not be approved.

Non-Returnable Items

The following items are not eligible for returns or refunds:

  • Final sale products
  • Gift cards
  • Accessories
  • Swimwear, bodysuits, and intimate items
  • Personalized or custom-made products

Return Requests

To request a return, please contact our customer support team at:

hello@LucyinLaces.com

Please include:

  • Your order number
  • The item(s) you wish to return
  • Reason for the return request

If your request is approved, return instructions will be provided by our support team.

Please do not return any items without contacting us first.

Refunds

Once your returned package is received and inspected, we will notify you regarding the approval status of your refund.

Approved refunds will be processed back to your original payment method.

Please note:

  • Original shipping fees are non-refundable
  • Refund processing times may vary depending on your payment provider or bank

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days after delivery.

Please provide clear photos of the issue so we can assist you as quickly as possible.

Order Cancellation

Orders may only be canceled before they are processed or shipped.

Once an order has been shipped, cancellation requests may no longer be accepted.

Customer Support

For any questions regarding returns or refunds, please contact us:

hello@LucyinLaces.com

Important Notice

The address listed on this website is provided for business and contact purposes only and is not a return address. Please contact customer support before returning any items.

Business Information

LucyinLaces

645 HAMILTON POND CIR APT 1C
FAYETTEVILLE, NC 28314-3198
United States